Refund policy
Extended 30-Day Return Period At LushLip, we strive to ensure your complete satisfaction with our products. We now offer an extended 30-day return policy from the day you receive your merchandise, giving you more time to decide.
Return Conditions
- Eligibility: You can return most new, unused items within 30 days of delivery, provided they are in their original condition. This includes being unused, with all accessories attached, and in the original packaging.
- Initiating a Return: To start a return process, please contact us at info@lushlip.shop with your receipt or proof of purchase.
- Approval Needed: Returns must be pre-approved by our team. We will provide you with detailed return instructions upon approval. Please note that unauthorized returns will not be accepted.
State of the Returned Item
- Original Condition Required: The item must be returned in the same condition as it was received, including all packaging and without signs of use.
- Right to Refuse or Offer Partial Refund:
- LushLip reserves the right to refuse a return if the item shows signs of use, or if any packaging or accessories are missing. In certain cases, we may offer a partial refund.
Return Shipping Costs
- Buyer’s Responsibility: The buyer is responsible for return shipping costs, unless the item is defective or damaged.
- Coverage for Defective/Damaged Products: We cover return shipping costs for defective or damaged products.
Handling Damages and Issues
- Immediate Contact Required: Please inspect your order upon receipt and contact us immediately if you find any defects, damages, or if the wrong item was sent. We aim to resolve such issues swiftly.
Non-Returnable Items Certain items cannot be returned, including products with lifetime warranties and gift cards. Contact us for queries about specific items.
Exchanges and EU Right of Withdrawal
- Exchanges: For exchanges, please return the original item and make a separate purchase for the new item after your return is accepted.
- EU Customers: For orders shipped to the European Union, you have a 14-day withdrawal period from the receipt of the goods.
Refunds
- Processing: After receiving and inspecting your return, we will inform you about the approval of your refund. If approved, we will process the refund to your original payment method within 10 business days.
- Delays and Issues: Contact us at info@lushlip.shop if you haven't received a refund after 15 business days.
- Lifetime Warranty Products with a lifetime warranty are eligible for a refund when our team agrees with the reason for the refund and the supporting evidence.
Step 1: Preparing Your Lips
Do: Start with clean, dry lips. Gently exfoliate using a lip scrub or damp washcloth to remove any dead skin. This creates a smooth base for even application.
Don’t: Avoid applying the product over chapped, cracked, or oily lips, as it may affect adhesion and color payoff.
Step 2: Applying the Tint
Do: Using the applicator, apply a thick, even layer of the lip tint, staying within your natural lip line. Make sure to fully cover your lips for best results.
Don’t: Don’t apply too thin of a layer—this may cause uneven color or difficulty peeling off later.
Step 3: Drying Time
Do: Allow the tint to dry completely for 10–15 minutes. You’ll know it’s ready when it no longer feels tacky and has a rubbery texture.
Don’t: Avoid talking, eating, or touching your lips while the product is drying, as this can cause smudging or cracks in the tint.
Step 4: Peeling Off
Do: Once fully dry, gently peel the tint off starting from the outer corner of your lips.
Don’t: Don’t rush the peeling process or force it off if it’s still wet—this can cause patchiness or irritation.
Step 5: Aftercare
Do: Finish by applying a nourishing lip balm to keep your lips soft and hydrated, enhancing the long-lasting color.
Don’t: Avoid exfoliating or using oil-based products immediately after, as this may reduce the staying power of the tint.